Terms & Conditions

Please read these Terms & Conditions carefully. These are the general Terms & Conditions governing your access and use of this website.

Overview

When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions. Any failure by us to act in relation to a breach by you or any other user’s breach on any occasion of these terms and conditions does not constitute a waiver of our right to act in relation to future or similar breaches.

Cancellation and Refund

If your travel plans change and you must cancel your booking please do so at the earliest possible time as many products have strict cancellation and refund policies and in some cases are non-refundable. If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged.
If you wish to proceed with the change or cancellation, please advise us of your specific requirements by calling our Customer Support team on (CONTACT NUMBER).
Please see below for our cancellation charges that are applicable in addition to any supplier cancellation fees:
Action
TSH Georgia Charge (AED)
Refund of Air Tickets
150
Reissue of Air Tickets
150
Revalidation of Air Tickets
50
Refund of Hotel Booking
150
Refund of other Promo (2+ products)
Sum of individual refund charge components
Refund of other Non-Air Products/Services
50 per product
In the event that you cancel a special promo/packages, any deposit paid by you is non-refundable.
Furthermore, certain travel arrangements forming part of a promo may incur a cancellation charge of up to 100% of that part of the promo. The following cancellation charges shall apply to the balance of the special promo/packages.
Days prior to travel
Amount payable
14 days or less
100%
15 – 21 days
90%
22 – 41 days
80%
42 – 56 days
75 %
57 to 104 days
50%

 

Disclaimer of Warranties & Limitation of Liability

General

Your access to and use of software and other materials on, or through, this Website is solely at your own risk. We make no representation, warranty or covenant whatsoever about the reliability, stability or virus free nature of such software. We do not accept any liability in respect of your inability to access or use the Website at any time or for any interruption in that access or use, or for any failure to complete any transaction. All software and other materials are provided as is” without representation, warranty or covenant of any kind, including all implied warranties.
No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on the Website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.
We shall not be liable for any loss or damage of whatever nature that may arise as a result, directly or indirectly, from the use of any of the information or material contained on the Website and/or the use of or access to any other information or material via web links from the Website, or any inability to access the Website.

Indemnity


As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

Third-Parties Links

This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

Limitations on Use

You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use.
You agree to use the Website’s services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility.
You agree to not abuse the Website. “Abuse” includes, without limitation, using the Website to:
  • Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.
  • Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
  • Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
  • Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trade-mark.
  • Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
  • Interfere with or disrupt the Website or servers or networks connected to the Website, including attempting to interfere with the host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any “denial of service” attacks, “spamming”, “crashing”, “flooding” or “mail-bombing” the Website.
  • Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.
  • Violate this Agreement in any other manner.
We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Website.
Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed or act upon any of its contents.
We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Website is unavailable at any time or period.

Copyright and Trade-mark Notices

The copyright in the content of the Website belongs to us or to the licensors of such content. We reserve the copyright and all proprietary rights in the Website and all its content.
This Website is for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, reverse-engineer, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website. TSH Georgia and any other product or trade names of TSH Georgia referred to on the Website are our trade-marks or registered trade-marks. Other product and company names mentioned on the Website may be the trademarks of their respective owners.

Use of Credit Card

Please make sure that you have supplied us with the correct credit card billing information. If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We do reserve the right to cancel tickets after issue if payment is declined or if you have supplied incorrect credit card information.
In addition, we also reserve the right to do random checks to minimize credit card fraud. Because of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, as well as a copy of your credit card and a recent statement.

Passports & Visas

Please ensure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel (depends on the promo).
When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking’s) passport.
A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

Airport Taxes

Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares and is your sole responsibility.

Health/Insurance Requirements

Immunization may be recommended or required for your destination or stopover points – please check this with your doctor. We recommend the purchase of adequate travel insurance for all overseas travel.

Website Bookings

We may change any aspect of the Website or its content, including the availability of any suppliers, features, information, or other content, at any time without notice. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price.
A reservation is not complete until a confirmed booking reference is provided, which will be after credit card approval has been received from your card issuer and the supplier has confirmed your reservation. Until such time, the fare and availability is subject to change.
In addition, we also reserve the right to do random checks to minimize credit card fraud. Because of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, as well as a copy of your credit card and a recent statement.
Please remember not to give your booking reference to anyone who is not a member of your immediate household. You should take all necessary steps to ensure that your booking reference is kept confidential and secure

Security

We will take all reasonable measures to ensure information you transmit to us using the Website will remain confidential and protected from unauthorized access. Despite those measures, we do not warrant that unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

Governing Law

Access to this Website is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by the laws applicable in Dubai, United Arab Emirates. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of Dubai, save that we retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.

Agreement Between You and TSH Georgia

By using the Website, you represent and warrant to us that:
  • You possess the legal right and ability to enter into this Agreement and to use this Website in accordance with these terms and conditions.
  • You are old enough to enter legally binding contracts through this Website and you know you will be responsible for all payments due to us for bookings made by you; and
  • All information you provide about yourself and about anyone else shall be true and accurate
Please also make sure that you have read and accept our Privacy Policy

Modification of Terms

We may change these terms and conditions at any time without notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.

Entire Agreement

These terms and conditions and any other legal notices, policies and guidelines of TSH Georgia linked to these terms and conditions constitute the entire agreement between you and TSH Georgia relating to your use of this Website and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter and the terms and conditions may not be amended or modified except by making such amendments or modifications available on this Website.

Contact Information

If you have a query regarding your online booking or encountered any problems whilst making your booking, or if you experience any technical problems during your interaction with this website, please email us at info@tshgroupofcompanies.com for immediate assistance.